1. Cancellation of Orders

a. Cancellation Window:

Customers can cancel orders for paint products within 24 hours of placing the order before it has been processed for shipment.

b. Cancellation Process:

To cancel an order, please contact our customer service team at sales@flashpaints.com with your order details.

2. Refunds for Cancelled Orders

a. Refund Eligibility:

If the cancellation request is made within the specified cancellation window and the order has not been processed, a full refund will be issued.

b. Refund Processing:

Refunds will be issued using the original payment method used for the purchase and may take 5 – 7 days to reflect in your account.

3. Refunds for Returned Products

a. Return Eligibility:

Refunds for returned products will be processed in accordance with our Return Policy.

b. Refund Processing:

Once the returned product is received and inspected, refunds will be processed as per our Return Policy guidelines.

4. Refund Exceptions

a. Custom-Tinted Paints:

Refunds for custom-tinted paints are subject to review and may not be eligible for a full refund. Contact our customer service team for more information.

5. Changes to Orders

a. Modifications:

Requests for modifications to orders, such as color changes or quantity adjustments, must be made within 8 hours of order placement and are subject to approval.

6. Contact Information

If you have any questions regarding our refund and cancellation policy, please contact our customer service team at sales@flashpaints.com.